The personal information you provide to us will be used only for its intended purpose.
Generally, we do not collect personal information about you when you visit our website, unless you choose to provide such information to us. Submitting personal information through our website is voluntary. By doing so, you are giving us the permission to use the information for the stated purpose. However, not providing certain information could result in our inability to provide you with satisfactory service.
If you choose to provide us with personal information on our website, through such methods as completing a web form or sending us an email, we will use that information to help us provide you the information or service you have requested or to respond to your message. The information we may receive from you varies based on what you do when visiting our site. The information requested by us will be used to respond to your inquiry or to provide you with the service you requested.
We allow you to send us an e-mail through web forms and/or directly. We will use the information you provide to respond to your inquiry. We will only send you general information via email. You should be reminded that email may not necessarily be secure against interception. Therefore, we suggest that you do not send sensitive personal data (e.g. your credit card information) to us via email. If your intended email communication is very sensitive, or includes information such as your bank account or credit card or debit card, you should instead send it by calling us or via U.S. mail. Another alternative may be submission of data through a secure web page, if available.
Automatically Collected Information
We collect and temporarily store certain information about your visit for use in security purposes and site management only. We collect and analyze this information to help us better design our website to suit your needs. We may also automatically collect information about the web content you view in the event of a known security threat. This information includes:
The Internet domain from which you access our website (for example, “xcompany.com” if you use a private Internet access account, or “yourschool.edu” if you connect from an educational domain);
The Internet Protocol (IP) address (a unique number for each computer connected to the Internet) from which you access our website;
The type of browser (e.g., Firefox, Internet Explorer, Chrome) used to access our site;
The operating system (e.g., Windows, Mac OS, Unix) used to access our site;
The date and time you access our site;
The Universal Resource Locators (URLs), or addresses, of the pages you visit;
- If you visited this website from another website, the URL of the forwarding site.
Third-Party Websites and Applications
We use social media websites and other kinds of third-party websites. Social media websites help us interact with our clients and following. We will not transmit or store any personal information collected by the third-party websites; we are committed to not disclosing, selling or transferring to any other entity outside Halbert Bai | Pictures & Studio, unless required for law enforcement purposes or by statute.
Information Collected for Tracking and Customization (Cookies)
A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies:
Session: Session cookies last as long as your web browser is open. Once you close your browser, the session cookie is deleted. Websites may use session cookies for technical purposes such as to enable better navigation through the site, or to allow you to customize your preferences for interacting with the site.
- Persistent: Persistent cookies are saved on a user’s hard drive to determine which users are new to the site or are returning.
If you do not wish to have session or persistent cookies stored on your machine, you can turn off cookies in your browser. However, turning off cookies may affect the functioning of our website and transactions placed through our online shop.
We take the security of all personal information very seriously.
We take the following steps to secure the information we collect:
- Employ internal access controls to ensure that only personnel who have access to your information are those with a need to do so to perform necessary duties.
- Use technical controls to secure the information we collect online including, but not limited to:
- Secure Socket Layer (SSL)
Visiting Other Websites
Our website contains links to private organizations and commercial entities. These websites are not within our control and may not follow the same privacy, security, or accessibility polices. Once you link to another site, you are subject to the policies of that site.
Sales & Refunds
We currently offer refunds for digital assets only.
We currently only offer refunds for digital assets in the event that a file is not transferred successfully by our web host provider, Squarespace. In the event that a file is corrupted, contact us and we will refund you the full price of the purchase order provided that you have proof that a file could not be opened. That is, you must send us the file for approval before a refund decision will be made. Send us a message through the form found at the Contact tab to get in touch with us. Corrupted files must be sent to us via e-mail.
Prints and Other Physical Art
We currently do not offer refunds for prints or other physical art pieces. Every print order has an accompanying form where we ask you to acknowledge that you understand this condition. Due to the nature of our products, all physical art purchases are final and cannot be returned at this time.
Consultations, Video Productions, and Other Services
Given the nature of consultations, video productions, and other services that require rendering, we do not offer refunds for any services.
Since refunds are only available for Digital Assets at this time, we do not have a shipping policy. Prints, Physical Art, Consultations, Video Productions, and other Services cannot be refunded. Should you have any questions, contact us using the form found at our Contact page.
In the event that your print or physical art is damaged during shipping, we will work with our partners to resolve the issue. Although a refund will not be provided, you will receive a non-damaged replacement.